SAMPLE REVIEW PAGE w SPONSOR SIDEBAR

This is a section where you can provide about 100 words or less about your AMS. Give readers a taste of what you are all about, what you are most proud of and entice them to learn more.  

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FINALassncommitted

XYZ AMS has proven a strong commitment to the association industry, invests heavily in association-related events, and provides a constant stream of thought leadership to the community.

We know because we interviewed them about their thought leadership and investment in the association industry. Read here.

Scooby Doo scoobydoo@reviewmyams.com 703-550-6230

Would you recommend? Yes. “This AMS Rocks!” Jan. 27, 2014

Customer Service 5stars Ease of Use 3stars Reliability 3stars Customization 3stars

“Make believe AMS is not the “prettiest” or particularly intuitive. The querying is clunky and not for the faint at heart. And a lot of things are not automated – like thank yous when people join, renew, buy a book, etc. Batches have to be processed manually by staff (and the financial info does not go on the member record until the batch is processed). Members cannot reset their UN and PW. But these things may have changed with the upgraded version. The customer service is very good and I think they have added better programming staff over the last couple of years. It is definitely more affordable than many systems.”

Job Role: Membership, Customer Service, Data Entry

End User of the Product for: 3-5 years

Comment from AMS Representative: Thank you the compliments about our customer service.  We make it our top priority to take care of all of our clients. One thing that we have learned while talking with our clients was that they did not like the product enhancement’s being additional.  All new clients and upgraded clients receive upgrades to the system every quarter so that  their systems have the most up to date enhancements.  In addition we take ideas from clients for upcoming enhancements.

 

down “Customer service is appalling” May 19, 2014

Customer Service Ease of Use 3stars Reliability 2stars Customization

“We have an excruciating time with this AMS. Their customer service will not make fixes to our system in a timely way. They routinely blame us (the customer) for the errors. In the meanwhile, two major pieces of eCommerce do not work, costing us tens of thousands of dollars in lost sales. Now they want to charge us for a customization because we believe they broke a piece of code on our API.” 

Job Role: Communications, Public Relations, Publications

End User of the Product for: Less than 1 year

Comment from AMS Representative:  We realize that our ticket response time has been unacceptable the last 6-12 months as we experience growing pains. That’s exactly why we have invested 1.2 billion dollars in revamping our customer support department. We’ve even added representatives that will wash your car on your birthday. We expect for your experience in our customer support department to dramatically change over then next 3 months. In terms of the eCommerce, yes, we admit that there was a bug with the recent release and corrected the situation with every single client. Our goal is to go above and beyond so we’ve reimbursed each client 115% of their average daily eCommerce sales to assist with recouping the cost of the bug.  

 

* We hope you realize this, but this is just a sample page. These are fabricated reviews and responses. ;-)