*Reviews
“This AMS Rocks!” Jan. 27, 2014
Customer Service
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Ease of Use
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Reliability
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Customization
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“Make believe AMS is not the “prettiest” or particularly intuitive. The querying is clunky and not for the faint at heart. And a lot of things are not automated – like thank yous when people join, renew, buy a book, etc. Batches have to be processed manually by staff (and the financial info does not go on the member record until the batch is processed). Members cannot reset their UN and PW. But these things may have changed with the upgraded version. The customer service is very good and I think they have added better programming staff over the last couple of years. It is definitely more affordable than many systems.“
Job Role: Membership, Customer Service, Data Entry
“Customer service is appalling” May 19, 2014
Customer Service |
Ease of Use |
Reliability  |
Customization |
“We have an excruciating time with this AMS. Their customer service will not make fixes to our system in a timely way. They routinely blame us (the customer) for the errors. In the meanwhile, two major pieces of eCommerce do not work, costing us tens of thousands of dollars in lost sales. Now they want to charge us for a customization because we believe they broke a piece of code on our API.”
Job Role: Communications, Public Relations, Publications
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