Here at ReviewMyAMS we often say “Finding the perfect AMS is like finding the perfect husband/wife. They just don’t exist.” Guest blogger, HeidiAnne Werner of ISSI reminds us of what it takes to make it work the best that it can.
By HeidiAnne Wernervisualcage.ru
Wouldn’t we all love to have the perfect relationships with our AMS vendors? A successful implementation and life cycle of an AMS product hinges on the relationship between the AMS vendor and client. Many AMS companies put a huge focus on getting you to become a client, but once you have signed (and sometimes even before) the contract you wonder what happened! Where did that company go that spent so much time telling you what an important client you are going to be and how great they are too? To prevent this from happing you should look for an AMS that has all the features you want as well as one that will be your partner and consultant.
We all know from experience that not all client and vendor relationships are going to be walks in the park. Even those vendors with amazing staff and support sometimes have an off day. Healthy relationships will ebb and flow over time but even in the bad times there is loyalty and trust which gets you to the other side.
Each side is responsible for the health of the relationship. It is truly the teamwork and communication between the two parties that leads to successful relationships. Some keys to building a relationship are:
Most of all remember that your AMS vendor is human just like you. Make sure that during your selection you focus on the company and their people not just the product. Making sure you have a solid AMS company that values its clients and works diligently to make them happy is an important to achieving that perfect relationship.
HeidiAnne Werner, Executive Vice President and Administration & Sales for Integrated Software Solutions, Inc. She is an industry executive who focuses on helping association analyze their system needs and how to use their system to realize greater productivity, efficiencies and ROI.